Refund Policy

1. What you are buying

Each wNum purchase is a digital, single-use service: one virtual number that receives one SMS verification code. The service is delivered instantly and is fully performed at the moment the verification code is displayed to you.

Understanding this is important, because it determines when a refund applies.

2. Free replacement guarantee

Our primary remedy is a free replacement, and in most cases it is faster than a refund.

• Every number has a 240-second delivery window from the moment it is assigned to you.
• If no verification code arrives within that window, the order is cancelled automatically.
• You may then select another number from any available country at no additional cost.
• There is no limit imposed on replacements for genuinely failed deliveries.

If you were unable to obtain your replacement for any reason, contact us and we will either issue it manually or refund you.

3. When you are entitled to a full refund

We issue a full refund of the amount you paid in the following cases:

• Payment taken, no number delivered. Your payment succeeded but no virtual number was ever assigned to your account.
• No code and no replacement available. The verification code did not arrive and we cannot provide a working replacement number.
• Duplicate or accidental charge. You were charged more than once for the same order, or charged an incorrect amount.
• Technical fault on our side. A defect in our service prevented you from receiving what you paid for.
• Unauthorised transaction. The payment was made without your authorisation and this is confirmed.
• Service not as described. What you received materially differs from what was described on this website.

4. When a refund is not available

Because this is a single-use digital service that is consumed on delivery, refunds are not available in these situations:

• The verification code was delivered. The service was performed as described, regardless of what you did with the code afterwards.
• A third-party platform banned, blocked or restricted the account you created. WhatsApp, Meta Platforms, Inc. and other providers make those decisions independently and we have no control over them.
• You lost access to your account after activation — for example, you logged out of WhatsApp without first enabling two-step verification (2FA). A number can only be used for one verification, so access cannot be restored.
• Change of mind after the verification code was delivered.
• Misuse. The purchase was used in breach of our Terms & Conditions, including fraud, spam or evading a platform ban.
• Request submitted more than 14 days after purchase. See section 5.

5. Time limit for requests

Refund requests must be submitted within 14 calendar days of the purchase date. Requests received after this period cannot normally be processed, because the underlying number and delivery records are no longer retained by our telecommunications providers.

If a mandatory consumer-protection law in your country grants you a longer period, that law prevails and we will honour it.

6. How to request a refund

Email wnum@codepad.studio with the subject line "Refund request" and include:

1. The email address or wNum user ID used for the purchase.
2. The date of purchase and the amount charged.
3. The order or transaction ID from your receipt.
4. The virtual number and country you selected, if one was assigned.
5. A short description of the problem, including whether any verification code arrived.

You can also reach us on WhatsApp at +351 926 012 604, or via our contact page. Providing the order ID lets us resolve requests significantly faster.

7. Processing times

Refunds are always returned to the original payment method. We cannot redirect a refund to a different card, account or person. If your request is declined, we will explain the reason in writing.

8. Who processes your refund

Payments made on this website are processed by Paddle.com Market Limited, which acts as the Merchant of Record. Approved refunds are executed by Paddle, so the credit may appear on your statement under Paddle's name. You may also contact Paddle directly about a charge at paddle.net.

Purchases made inside the iOS or Android app are billed by Apple or Google, not by us. Those refunds are governed by the respective store's policy and must be requested through:

• Apple: reportaproblem.apple.com
• Google Play: Google Play order history

We are happy to help you prepare such a request, but we cannot issue the refund ourselves for app-store purchases.

9. Chargebacks

If you believe a charge is wrong, please contact us first — we resolve most cases within two business days, which is faster than a bank dispute. Opening a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

10. Statutory rights

This policy is offered in addition to, and does not limit, your statutory rights as a consumer. In the EU, UK and other jurisdictions with a right of withdrawal for digital content, you acknowledge when purchasing that you request immediate performance of the service and that your right of withdrawal ends once the verification code has been delivered.

11. Contact

• Company: BUBU APPS LLC
• Registered address: [[COMPANY_ADDRESS]]
• Email: wnum@codepad.studio
• WhatsApp: +351 926 012 604

See also our Terms & Conditions and Privacy Policy.