Contact Us
Real people answer every message. Email is the fastest way to reach us, and we reply within 24 hours — usually much sooner.
Email support
For orders, refunds, technical problems and privacy requests.
Response time: within 24 hours
WhatsApp support
Quick questions and help with activation.
Response time: usually within a few hours
Business details
BUBU APPS LLC
[[COMPANY_ADDRESS]]
Operator of the wNum service.
What to include in your message
Giving us these details in your first message lets us resolve most issues in a single reply:
- The email address or wNum user ID on your account.
- The order or transaction ID from your receipt, if your question is about a purchase.
- The virtual number and country you selected.
- Whether a verification code arrived, and the exact error message you see.
Please never send us your password or full payment card details. We will never ask for them, and we do not need them to help you.
Where to go for common requests
| Your request | Best route |
|---|---|
| Verification code never arrived | Pick a replacement number free of charge, or email us |
| Refund request | Email us with subject "Refund request" — see the Refund Policy |
| Question about a charge on your statement | Email us, or contact Paddle at paddle.net |
| In-app purchase billing (iOS / Android) | Apple or Google handle these — see the Refund Policy |
| Data access or deletion request | Email us — see the Privacy Policy |
| Pricing question | See the Pricing page, then email us |
Frequently asked before contacting us
My verification code did not arrive. What now?
Each number has a 240-second delivery window. If no code arrives in that time, the order is cancelled automatically and you can select another number free of charge. If that does not work, email us and we will sort it out manually.
I logged out of WhatsApp and lost access.
A number can only be used for one verification, so access cannot be restored once you log out. Always enable two-step verification in WhatsApp (Settings → Account → Two-step verification) immediately after activating.
Can I get a refund?
Yes, in the cases listed in our Refund Policy — including when payment was taken but no working number could be delivered. Once a verification code has been delivered, the service has been performed and is non-refundable.
Do you offer subscriptions?
No. Every purchase is a single one-time payment for one number. There is nothing to cancel and no recurring charge.